By Ofentse Mokae
13 November 2009
The City of Cape Town and Teleperformance, the world's leading provider of outsourced contact centre services, today announced a major investment into new contact centres in Cape Town.
It will see the creation of two-thousand new jobs by 2012.
Deputy mayor Ian Neilson, who is in London to help facilitate the deal, says in a statement the investment once again illustrates confidence in Cape Town as an investment destination.
“Cape Town needs more investment like this and the City will do whatever it can to enable investment that will lead to more job creation for the city’s residents,” Neilson said.
Teleperformance’s Jeff Smith says South Africans have a justifiable reputation for their excellent customer service skills.
“We have chosen to further expand our facilities in South Africa as in our opinion it has the potential to become one of the fastest growing Business Process Outsourcing destinations,” Smith said.
Smith says there is a real pool of talent that fits extremely well with our business needs in terms of both skill and culture.
“South Africans have a justifiable reputation for their strong empathy with UK callers and for their excellent customer service skills,” Smith added.
13 November 2009
The City of Cape Town and Teleperformance, the world's leading provider of outsourced contact centre services, today announced a major investment into new contact centres in Cape Town.
It will see the creation of two-thousand new jobs by 2012.
Deputy mayor Ian Neilson, who is in London to help facilitate the deal, says in a statement the investment once again illustrates confidence in Cape Town as an investment destination.
“Cape Town needs more investment like this and the City will do whatever it can to enable investment that will lead to more job creation for the city’s residents,” Neilson said.
Teleperformance’s Jeff Smith says South Africans have a justifiable reputation for their excellent customer service skills.
“We have chosen to further expand our facilities in South Africa as in our opinion it has the potential to become one of the fastest growing Business Process Outsourcing destinations,” Smith said.
Smith says there is a real pool of talent that fits extremely well with our business needs in terms of both skill and culture.
“South Africans have a justifiable reputation for their strong empathy with UK callers and for their excellent customer service skills,” Smith added.
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