The first Independent Health Complaints Committee
will soon be established in the Western
In the past financial year the department of health
in the province has had 86% of cases of complaints resolved within 25 days.
The department says the committee will
revolutionise the way it deals with complaints regarding amongst other things
dissatisfaction with health facilities.
Ministerial Spokesperson Colleen Smart said it’s
crucial that this committee will be independent of the department and will have
the power to conduct investigations by visiting our facilities with the aim of
gathering more information about particular complaints.
Smart added that this legislation is crucial in
ensuring that the quality of care in our facilities and that the complaints are
escalated to this level are dealt with decisively.
Labels: Health Complaints Committee to be established in the Western Cape