There has been an investigation in the
allegations that FlySafair was insensitive to traumatised passengers following
an emergency landing minutes after take-off. The emergency landing came after passenger’s
smelled smoke and fumes and that’s when the panic ensued. A spokesperson from
the company said “the plane made an emergency landing because of cabin pressurisation
system and not because there was smoke”. Immediately after the crew heard about
the issue they made a U-turn back to the Cape Town International airport in
what is known in aviation terms as a Rapid Descent.
Apparently the tried taking the plane down 10
000 feet above sea level where pressurization is not a concern. An English
tourist Luke Davies said “everything happened so fast and there was panic as
some people thought they were going to die, but luckily the crew was
professional and informed them of a possible crash landing”.
After the plane had successfully landed some
people wanted to continue with their journey to Durban so a spare plane was
provided for them. The passengers who were still anxious about the incident
were expecting the Airline Company to provide them with hotel rooms but the
airline refused saying that is not in their policy. Kirby Gordon FlySafair
distribution head said “they offered refunds to
those no longer wishing to fly and free changes to those who still wanted to
fly (on any of our flights that they wanted to use).The airline has also made
counsellors available to any customers seeking to speak to someone professional
regarding their experience”.
By Chuma Matiwane
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