If you have not updated your electricity prepaid meter by the end of Sunday, you will not be able to load electricity units. Sunday marks the deadline of Eskom’s nationwide meter registration campaign, which aims to ensure that all prepaid meters are updated.
PICTURE: Engineering newsIn a statement on Friday, Eskom announced an extension for
zero buyers to update their meters to the Key Revision Number 2 (KRN2) compliance
beyond the 24 November deadline. After this date, meters that have not been
updated will stop accepting electricity tokens.
Eskom has indicated that around 6.9 million prepaid meters
across Eskom-supplied areas are affected by this update.
Zero buyers are customers with active prepaid meters who
have not purchased electricity recently, leaving their accounts with a zero
balance. These include those who have switched to alternative energy sources
like solar or individuals consuming electricity illegally.
Eskom spokesperson Daphne Mokwena says zero-rated customers
are now required to purchase electricity and use the provided Key Change Token
(KCT) to activate the update on their meters.
"A technological breakthrough has enabled Eskom to
pre-create Key Change Tokens (KCT) on its online vending system. Zero buyers in
this situation need to go to their legal vending sites with their meter numbers
to buy electricity. They will be issued their Key Change Tokens (KCT) by the
vending agents to make their meters KRN2 compliant.’’
“This action of purchasing credit tokens must be completed
before Sunday, 24 November 2024, to trigger the activation of the meter to the
KRN2 mode. Once the meter has been activated by the purchase of electricity,
the customer can then visit any of the Eskom sites to complete the conversion
process. The final step can be completed after 24 November 2024,’’ added
Mokwena.
Meanwhile, the city of Cape Town said all of the
approximately 570 000 City prepaid meters have been updated.
MMC for Energy, Xanthea Limberg, says the City has been
managing the update process of City-owned meters for the past three years.
‘’The programme and associated communication campaign for
City-supplied meters ran for three years. Due to the sheer volumes of meters in
the Cape Town metro supply, the highest number of all other municipalities in
the country, operational teams could provide back-up assistance, but customers
needed to have the confidence to update their meters, and trust the City’s
processes. Well done to our customers and the City for showing again why Team
Cape Town always steps up to the challenge.’’
Eskom has extended its weekend operating hours at the
Bellville and Khayelitsha hubs in the Western Cape to assist customers with Key
Revision Number (KRN) queries. Operating hours are from 8a.m to 2p.m
Eskom spokesperson in the Western Cape, Candice Juries,
urged customers to avoid visiting the hubs for non-KRN issues.
#EskomWesternCape #KRNRecoding
— Eskom Hld SOC Ltd (@Eskom_SA) November 23, 2024
Hurry, time is running out! This is your final reminder to recode your meter to KRN2.
The Eskom Bellville teams have ramped up their efforts to help customers meet the deadline by assisting with all KRN2 recoding queries. Our Bellville and… pic.twitter.com/9qF9Ete9fZ
Eskom says it will cost customers R12 000 to replace their
meters if their current unit stops working due to not having been recoded.
How to Check and Update Your Meter
Enter 1844 6744 0738 4377 2416 on your meter keypad.
If it shows 1 or 1.2, your meter still needs to be recoded.
If it shows 2 or 2.2, your meter is already updated and
requires no further action.
To complete the recoding:
Enter the first 20 digits of your recode token
Enter the second 20 digits of your recode token
Finally, enter the 20-digit token from your new electricity
purchase to recharge your meter.
Done By: Sihle Jezile
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