Sunday, November 24, 2024

Time running out to upgrade electricity prepaid meter

If you have not updated your electricity prepaid meter by the end of Sunday, you will not be able to load electricity units. Sunday marks the deadline of Eskom’s nationwide meter registration campaign, which aims to ensure that all prepaid meters are updated.

PICTURE: Engineering news


In a statement on Friday, Eskom announced an extension for zero buyers to update their meters to the Key Revision Number 2 (KRN2) compliance beyond the 24 November deadline. After this date, meters that have not been updated will stop accepting electricity tokens.

Eskom has indicated that around 6.9 million prepaid meters across Eskom-supplied areas are affected by this update.

Zero buyers are customers with active prepaid meters who have not purchased electricity recently, leaving their accounts with a zero balance. These include those who have switched to alternative energy sources like solar or individuals consuming electricity illegally.

Eskom spokesperson Daphne Mokwena says zero-rated customers are now required to purchase electricity and use the provided Key Change Token (KCT) to activate the update on their meters.

"A technological breakthrough has enabled Eskom to pre-create Key Change Tokens (KCT) on its online vending system. Zero buyers in this situation need to go to their legal vending sites with their meter numbers to buy electricity. They will be issued their Key Change Tokens (KCT) by the vending agents to make their meters KRN2 compliant.’’

“This action of purchasing credit tokens must be completed before Sunday, 24 November 2024, to trigger the activation of the meter to the KRN2 mode. Once the meter has been activated by the purchase of electricity, the customer can then visit any of the Eskom sites to complete the conversion process. The final step can be completed after 24 November 2024,’’ added Mokwena.

Meanwhile, the city of Cape Town said all of the approximately 570 000 City prepaid meters have been updated.

MMC for Energy, Xanthea Limberg, says the City has been managing the update process of City-owned meters for the past three years.

‘’The programme and associated communication campaign for City-supplied meters ran for three years. Due to the sheer volumes of meters in the Cape Town metro supply, the highest number of all other municipalities in the country, operational teams could provide back-up assistance, but customers needed to have the confidence to update their meters, and trust the City’s processes. Well done to our customers and the City for showing again why Team Cape Town always steps up to the challenge.’’

Eskom has extended its weekend operating hours at the Bellville and Khayelitsha hubs in the Western Cape to assist customers with Key Revision Number (KRN) queries. Operating hours are from 8a.m to 2p.m

Eskom spokesperson in the Western Cape, Candice Juries, urged customers to avoid visiting the hubs for non-KRN issues.

Eskom says it will cost customers R12 000 to replace their meters if their current unit stops working due to not having been recoded.


How to Check and Update Your Meter

Enter 1844 6744 0738 4377 2416 on your meter keypad.

If it shows 1 or 1.2, your meter still needs to be recoded.

If it shows 2 or 2.2, your meter is already updated and requires no further action.

 

To complete the recoding:

Enter the first 20 digits of your recode token

Enter the second 20 digits of your recode token

Finally, enter the 20-digit token from your new electricity purchase to recharge your meter.

 

Done By: Sihle Jezile

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