Imogen Vollenhoven
3December 2012
Throughout the year surveys are conducted
amongst passengers and airport users in a bid to determine which members of the
airport value chain consistently offer excellent service.
Various areas are evaluated ranging from
helpfulness and courteousness of staff to delivery time of baggage.
Head of airport communications Deidre
Davids explains that British Airways scooped the best airline full
service award while Mango Airlines was awarded the best airline low cost
carrier.
Singapore was awarded the best
international airline and SA express walked away with the best regional airline
award.
Swissport international was lauded as the
best ground handler at the Cape Town International Airport.
Davids
adds on the retail front it was Wimpy who proved to be quiet a contender when
they won a total of three awards, however airport itself is no stranger to receiving
awards.
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