WC SAPS has poor communication, poor response, and unacceptable behaviour, finds WCPO

The Western Cape’s Police Ombudsman (WCPO) are currently probing 30 cases regarding complaints of police inefficiency and / or a breakdown of relations between the police and any community.


The nature of other complaints, consists, among others, of poor communication, poor response, and unacceptable behaviour.

The Ombudsman finalised over 86% of all cases between April - December 2023. It finalised 265 (86.32%) of the 307 cases. There are currently thirty (30) cases that are being investigated, eight (8) still need to be allocated, while four (4) are to be finalised.


According to the report, SAPS stations that showed no improvement in service between September and December 2023, includes, Bishop Lavis, Mitchells Plain, Philippi, and Tableview. Forty-six reports relating to “poor investigation” were logged with the WCPO.

The Western Cape’s Police Oversight & Community Safety MEC, Reagen Allen, appealed to residents in the province to make use of the Ombudsman’s services – to ensure that police do their job correctly.

‘’The Ombudsman’s office play an important role in holding SAPS accountable, so that they can deliver an effective and professional service to the residents of the province. To achieve such a high completion rate is admirable, and no less than what residents deserve. I urge the office to ensure that the outstanding matters are swiftly dealt with. I also encourage our communities to make use of the services offered by the ombudsman.”

Done by: Mitchum George


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