Western Cape Government temporarily changes service delivery at health facilities

With the increase in hospitalisations due to the second wave of coronavirus infections, the Western Cape Government has decided to temporarily change its service delivery at its facilities.

Ongoing visitor restrictions at hospitals

We know that you want to visit your loved ones in hospital, but to limit any potential risk of possible transmission of COVID-19, we must continue to restrict in-hospital visitations. This is in line with the principles of social distancing to limit interaction and in doing so slowing and stopping the spread of COVID-19.

Hospital visits:

No visitors to public health facilities: health facilities in the Western Cape are still subject to strict adherence to health protocols. If you have any questions about visitation restrictions, please call the hospital in question to enquire. We understand that it is difficult not being able to visit your loved ones but ask for your understanding and cooperation – together we can limit the spread of COVID-19.

No person will be allowed inside Western Cape Government Health facilities without wearing a cloth mask covering their nose and mouth.

When accessing any of our facilities, you can expect to be asked a number of questions before entry will be permitted. This is to ensure that no visitor matching the case definition of COVID-19 or displaying flu-like symptoms enters the facility for visitation. Please answer truthfully and help us to keep our staff and other patients safe.

Amended services at hospitals

With the increase in hospitalisations due to the second wave of COVID-19, Western Cape Government Hospitals must change how we provide healthcare services to ensure we have capacity to take care of patients who need immediate care. Changes in the current service delivery offering include:

        Visitation is restricted

        Non-urgent outpatient appointments will be postponed and patients given alternative dates

        Non-urgent elective surgery will be postponed and patients provided with a later date

        Patients who are in hospital but are stable will be discharged for further management at home or at a step-down facility

        Outreaches from District and Regional hospitals will be suspended

        Patients are urged to only access the Emergency Centre for emergencies. Non-emergencies to access healthcare services at nearest clinic.



Emergency services that will continue:

        Emergency surgery

        Obstetric surgery

        High risk obstetric clinic

        Fracture clinic

        Limited eyecare and eye surgery

        Allied health for emergency cases



Amended services at clinics

        Medication delivery to stable chronic patients will continue

        Medication will be given for longer periods where possible

        Outreaches will be postponed

        Non-urgent appointments will be postponed and given an alternative date

        Essential services will continue, such as TB and HIV screening and treatment, chronic care, family planning, immunisations, and antenatal and postnatal care

        Dental services limited to emergencies only

        Eyecare services limited to emergencies only

        MOU’s (midwife obstetric units) will continue to operate


Patients are encouraged to make an appointment before visiting a healthcare facility, by calling their local clinic. Patients in the Cape Metro can also access the Pocket Clinic telehealth service from their cellphone (WhatsApp) by sending “Hi” to  087 240 6122. Use Pocket Clinic to update your contact details, query your chronic medication delivery, and to confirm an existing appointment before going to the clinic.


Coronavirus spreads where people gather, including at public health facilities. Only visit the clinic or hospital emergency centre when you really have to. Always wear a clean cloth mask over your mouth and nose, and keep a distance of 1.5 m from other people.



Stay safe

        Always wear a cloth mask covering your nose and mouth when leaving your house

        Protect your air space by keeping a distance of 1.5 m from others

        Socialise outdoors, with a small number of people, for a limited time

        Avoid confined spaces with poor ventilation, crowds, and close contact with others

        Keep doors and windows open for good ventilation when indoors

        Stay home if you feel sick. Arrange a COVID-19 test if you have symptoms, such as headache, body ache, sore throat, cough, difficulty breathing, and weakness.

        Isolate while waiting for test results. If positive, isolate for ten days.

Done By: Mitchum George


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