The Department of Home Affairs has announced that it has extended its operating hours by two hours, daily for all services. The extension began on Tuesday and will run up to 20 December 2024. On these days, offices will close at 18:00 instead of 16:00.
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PIC: Home AffairsHome Affairs has also introduced dedicated counters for
collections in large offices that process Smart ID Cards and passports, where
space allows. This it says is to ease pressure on its clients.
“These extended operating hours and process improvements
are part of our commitment to delivering dignity to all our clients. We
understand that many people are travelling over the festive period, which is
why Home Affairs is going the extra mile to ensure South Africans get the
documents they need to spend precious time with friends and family,’’ said Leon
Schreiber, Home Affairs Minister.
Clients have an option to book application or collection
appointments before visiting offices, using the Branch Appointment Booking
System (BABS), which is available on the DHA Website – www.dha.gov.za through
this link: https://services.dha.gov.za/#/authenticate/identity.
The Department also allows clients who may not have an
opportunity to book appointments to visit as walk-ins.
‘’We would like to urge all clients who have applied for
their identification documents and have been waiting for three weeks or more,
to seize this opportunity by visiting their Home Affairs office to collect
these critical documents at their convenience,’’ said Schreiber.
Done By: Elona Sibunzi
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