Increase in demand at WC's Emergency Centre's

The Western Cape Department of Health and Wellness says it saw an increase in demand at its Emergency Centres (ECs) and Emergency Medical Services (EMS) across the province.

Over the festive season (15 December 2024 – 15 January 2025),, EMS responded to 69 249 calls, including 23,383 life-threatening incidents and 45,866 urgent but less critical cases.

PHOTO: WCDoH&W

EMS Director, Craig Wylie, said these numbers underscore the critical role EMS plays in responding to emergencies during one of the busiest times of the year.

“The festive season places extraordinary pressure on our EMS teams, and this year was no different. Our paramedics worked around the clock to provide care and transport to those in need. We thank the public for their patience and cooperation during this high-demand period.”

Emergency Centres across the province also saw significant activity, with 120 868 total cases managed during this period. This included 29,785 trauma cases and 87,030 non-trauma cases

Forensic Pathology Services confirmed 89 deaths due to motor vehicle accidents during this period.

‘’Each of these fatalities represents a profound loss to families and communities. The department extends its deepest condolences to all those affected and urges the public to prioritise road safety to prevent further tragedies,’’ said Wylie.

Chief of Operations at the Western Cape Department of Health and Wellness, Dr Saadiq Kariem, says despite the call over the festive season for the public to help reduce trauma cases at ECs, it has seen an intense demand.

“These numbers highlight the pressure our Emergency Centres face every festive season. Trauma cases, many of which are preventable, account for a significant portion of these visits. We urge the public to take every precaution to avoid unnecessary emergencies, especially during high-demand periods.”

The department urged everyone to remain vigilant and practice safety throughout the year to prevent unnecessary emergencies.

‘’By making thoughtful and informed choices, we can reduce the burden on healthcare systems and ensure that critical resources are available for those who need them most. Together, we can protect lives and support our healthcare workers,’’ said Dr. Karriem.

Western Cape Health and Wellness MEC, Mireille Wenger, commended healthcare professionals who worked throughout the festive season to help those in need.

“This year, the demand on our system was significant, yet our health heroes rose to the occasion with unwavering commitment and compassion. Their tireless efforts ensured that those most in need of care were supported promptly and effectively, often under immense pressure. We extend our deepest gratitude to all healthcare and emergency care workers, including EMS teams, EC staff, and support teams, who went above and beyond during this busy period. Your commitment and resilience ensure that patients receive the care they need.”

The department reminded the public to continue making responsible healthcare choices to ease the pressure on ECs and EMS. These include:

·        Use ECs for severe and life-threatening conditions only. Minor illnesses and injuries should be managed by local clinics or general practitioners.

·        Avoid preventable trauma. Practise road safety, avoid excessive alcohol consumption, and take measures to prevent accidents at home.

·        Support healthcare workers. Respect the efforts of healthcare staff who work tirelessly under immense pressure to provide care.

 

Done By: Mitchum George