Public urged to help ease pressure at healthcare facilities by making responsible choices and prioritising self-care

The Western Cape Department of Health and Wellness says it is experiencing significant pressure across hospitals and emergency centres during the festive season.

Departmental Head, Dr Keith Cloete said alongside the usual trauma cases expected at this time of year, it is also seeing more people with chronic conditions who are accessing care at its emergency centres.

“There are service pressures across all of our hospitals and emergency centres since New Year’s Eve and the festive season. Patients that are ill because of chronic medical conditions are adding to the normal expected trauma conditions this time of the year. We appeal to members of the public to only present to the emergency centre with emergencies and to expect a long wait because of the pressures in the hospitals.”

Dr Cloete is encouraging everyone to take proactive steps to care for their health and well-being.

“Please be vigilant about looking after your chronic medical conditions to avert any exacerbations in these conditions.”

At the same time, the HOD has expressed his thanks to patients and their families for their kindness and understanding during this busy period, while also sharing a message of support and appreciation for staff working under pressure during this time.

“Please be patient with our staff members working long hours and under difficult conditions. We want to express a special thank you to all patients and their families that are kind and patient to our staff members, it’s really appreciated.”

COURTESY: WCDoH&W

The Department asked the public to help ease this pressure by making responsible healthcare choices and prioritising self-care. It urged residents to avoid preventable trauma by practising road safety, avoiding excessive alcohol consumption, and taking measures to prevent accidents at home. ‘’Supervise children closely near water, avoid areas known for rip currents, take regular breaks on long journeys and make responsible decisions throughout the holiday season,’’ said the department in a statement.

It provided tips on how one can reduce the burden at healthcare facilities:

·        Take care of your health by managing chronic conditions. Please continue taking your prescribed chronic medication as directed and make sure you have enough supply. Staying on track with your treatment helps keep you well and reduces the need for emergency care at hospitals.

·        Keep taking your chronic medication, even if you feel better: It’s the medicine that helps you feel well, so do not stop taking it without consulting your pharmacist or healthcare provider. If you receive medication in your parcel that looks unfamiliar, ask your pharmacist, it may be a generic replacement (the same medicine under a different brand name). This will help prevent accidentally taking duplicate doses. If you experience any unwanted effects or are unsure about how and when to take your medicine, speak to your pharmacist or healthcare worker.

·        Look after your overall health: Eating a balanced diet and staying active can have a positive impact on chronic conditions and may reduce the need for additional medication.

·        Set reminders: Use alarms or apps to ensure you never miss a dose to protect your health.

·        Plan ahead: If you are travelling during this time, pack enough medication and keep emergency contacts handy.

·        Stay connected: Talk to family or friends for support, your emotional well-being matters too. Remember that help is available at your local clinic if you need to talk to a healthcare worker. You are not alone.

·        Use emergency centres for severe and life-threatening conditions only. Visit your local clinic for minor ailments and injuries. You may have to wait longer at an emergency centre if your condition is not life-threatening or urgent.

·        Support healthcare workers. Please be kind and patient with healthcare staff, who are working under immense pressure to provide care for everyone. Your understanding and respect make a big difference.

‘’Remember to access care at your local clinic or wellness hub for support. If you have any concerns or challenges while visiting our emergency centres, please speak to the manager on duty. They are available to provide real-time assistance and feedback to help resolve any concerns,’’ said the Department.

It said it will provide a full update on the festive season response in mid-January

 

Done by: Mitchum George