Friday, October 27, 2006

City call centre flooded with calls

By Odette Ismail
27 October 2006

Residents are flooding calls to the City of Cape Town’s call centre. They are trying to make arrangements to pay off their debts. This is causing irritation as it blocks the lines.

Revenue director Derek Harris says people responded to Mayor Helen Zille’s invitation to all residents to come forward and take advantage of the indigent policy.

Mayor Helen Zille says in a statement: “While we are obliged in terms of the Municipal Systems Act to collect rates and service fees, and also implement credit control and debt collection. We do not want people who are experiencing financial difficulties to feel that they have nowhere to turn.”

The Customer Care Office in the Civic Centre in Cape Town will be open from Monday-Friday and on a Saturday from 07:00, to help residents.

The other offices will only operate during business hours.

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