City of Johannesburg’s main call centre on a go-slow due to billing crisis

By Lelethu Mquqo
1 February 2011

Telephone operators at the City of Johannesburg’s main call centre say they have been on a go-slow due to the ongoing billing crisis.

Thousands of residents in the city were incorrectly charged for water and electricity usage last month and were later cut off for non-payment.

Operators say they are unable to handle the volume of calls coming in.

They also allege that the relevant departments do not attend to complaints logged at the call centre.