Wednesday, February 20, 2013

NDMA impressed with increased mediation for consumers

Athenkosi Mvane
20 February 2013

The National Debt Mediation Association report shows there has been a 60 percent increase in requests for mediation during the forth quarter of 2012, from 538 cases in the 3rd quarter to 1 352 cases in the last quarter.

NDMA said the increase was due to the introduction of service improvements that allowed debt counsellors to submit bulk complaints. 

NDMA CEO Magauta Mphahlele said the increase is very pleasing because it is evidence that counsellors and consumers are continuing to take advantage of the free service.

“It also means that we are able to ensure that the rights of consumers are protected” Mpahlele said.

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