Outa: Sanral must answer to its critics

Lusanda Bill
09 January 2014

The Opposition to Urban Tolling said it is concerned about the over 500 complaints from people about receiving incorrect bills and harassing texts regarding e-tolls. 

Outa has now confirmed that it has written to Public Protector Thuli Mandonsela for her office to be a mediate between the South African National Roads Agency Limited and the public. 

Outa Spokesperson John Clarke said the Public Protector is an impartial body and Outa is relying on her office to facilitate the process to bring Sanral to the table to answer to its critics and to respond to allegations.

“We have collected hundreds of complaints and we will be presenting the dossier to the Public Protector and also to save her from having to have to go through each one individually” Clarke added.