Home Affairs will strives to serve public regardless of load-shedding

Oscar Thomas
11 December 2014

The Home Affairs Department said load-shedding has affected its offices country wide. 

However the department said it is implementing measures to ensure that clients receive quality services.

Minister of Home Affairs Malusi Gigaba said they are doing everything possible to limit disruptions in their offices. 

Gigaba said the department was looking at alternative ways to ensure that services are not affected by the load shedding programme.

Gigaba said they understand that many South Africans don’t apply for documents for fun, they depend on them.

Gigaba said they are doing their very best to address the problem.

Minister Gigaba said the department had indeed made a lot of progress in the last two decades and this should not be undone by challenges in the power system.

Minister Gigaba said the situation is dire and the department needs to respond with the seriousness that the situation demands.

The department will revert to an offline mode system in instances where live-capture systems are down due to load-shedding. 

Minister Gigaba said the department will prioritize people applying for passports.

Gigaba said in the past 20 years, we have seen changes in the department.

Gigaba said we have seen the department transforming itself drastically.

Gigaba said we are happy with the progress we have made, but this is not where we want to be.

“We want to reassure South Africans that we are able to meet their demands Gigaba added.