Western Cape Education Department launches a service delivery charter

By Tina George
18 August 2007

The Western Cape Education Department launched a 12-point plan on Friday committing itself to ensure that all teachers are competent and well prepared.

“With the service delivery charter we are giving a commitment to the public that we are going to increase the quality of our service delivery and the learning and teaching,” says Gert Witbooi, spokesperson for the MEC of Education.

The service standards, in three categories, apply to the department as a whole. The standards cover Teaching and Learning Assessment and Support; Management and Governance and Learning Site Environment.

“We want to make sure that materials are of a high quality and arrive on time. In terms of administration and governance, we need to ensure that our managers are properly equipped and can lead,” says Witbooi.

Witbooi added that they are going to increase their efforts in guaranteeing safe and conducive learning environments.