The South African Social Security Agency (SASSA) in Khayelitsha have resumed services after being closed for nearly a month.
There was a temporary service interruption as the agency
had to seek alternate premises in the area. SASSA does not own any sites in
Khayelitsha. Accommodation space is shared with the Provincial Department of
Social Development.
‘’During the second phase of quarter of 2021, SASSA was
informed of maintenance to the shared site, however time lines were never
confirmed. SASSA then began the process of seeking alternate sites in
Khayelitsha by engaging the City of Cape Town,’’ said Shivani Wahab, Senior Manager:
Communications.
Wahab said SASSA had many sites that were identified as non-compliant
in respect of Occupational Health & Safety. The City of Cape Town then
assisted SASSA to secure a site at the Khulani Resource Centre.
‘’During the service interruption in Khayelitsha, a contingency
plan was implemented to ensure business continuity. Staff from the Khayelitsha
Office were redeployed to other sites in the Metro. A priority queue specifically
for all clients from Khayelitsha was also established at these sites.’’
The agency says additional service sites are on the cards
to assist in dealing with a possible backlog.
‘’SASSA services at the Khulani Resource Centre are fully
operational from 03 August 2022. SASSA is in the process of securing additional
sites in Khayelitsha, to extend services to the community. Details for these
additional sites will be made available in due course.’’
‘’SASSA apologises to clients for any inconvenience. We
remain committed to fulfil our constitutional mandate , to serve the most vulnerable,
in a secure environment,’’ added Wahab.
PICTURE: SASSADone By: Mitchum George
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