Presidency: Presidential hotline making progress

Mluleki Mrwebi
05 February 2014

The Presidency said the Presidential Hotline has made tremendous progress since it was established back in 2009. 

Participation from the public has increased by 39 percent in 2009 to 94 percent in 2014. 

Presidential Spokesperson Mac Maharaj said regular analysis is done of the types of complaints received and the responsiveness of departments in solving the compliant. 

Maharaj said the hotline was set up to assist citizens to resolve queries relating to government services, more than 180 cases had been resolved between 2009 and 2013 nad the president is pleased with the progress of the hotline. 

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