SASSA social grants recipients using the SASSA gold cards have been advised to collect their monies at retailers and ATMs as over the counter withdrawals at Post Office outlets are affected by systems glitches.
In a statement, SASSA said the system glitch within Post
Office outlets also affects all Postbank customers wishing to make over the
counter transactions that include deposits and withdrawals.
“SASSA uses a fully functional bank card that is compatible
with all access points within the National Payment System, thereby limiting the
impact on clients when the system of one bank, merchant or pay point is down.
We will continue to diversify these channels as much as possible to reduce the
reliance on any one particular access point as we continue to pay the right
social grant, to the right person, at the right time and place”, says Acting
SASSA CEO-Abraham Mahlangu
“We apologise to our SASSA social grants beneficiaries and
Postbank customers for the inconvenience caused as we take every service
interruptions seriously. Our IT teams have been tasked to resolve the technical
challenges affecting the over the counter branch transactions as a matter of
urgency. All customers are advised to utilize retailers and ATMs as
alternatives while we are working on retaining full services availability
within Post Office branches”, says Postbank Interim CEO Lucas Ndala.
Withdrawals of social grants can be made at any retail
outlets nationwide that provides the cashback functionality which includes
Shoprite, Checkers, Usave, Pick n Pay and Boxer. SASSA grants recipients can
also use the SASSA gold cards to make purchases at any place that accepts bank
card transactions as the SASSA gold cards function fully within the national
payments system similarly to any other bank card.
Postbank said it would issue a notification once the matter
was resolved.
PICTURE: SASSADone By: Mitchum George
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