The South African Social Security Agency
said due to security issues it is reviewing its voice recognition system.
The introduction of the system in January
was to route out corruption and fraud when it comes to social grants.
The technology functions the same as the
PIN and fingerprint verification systems, however it is more efficient to
shorten long queues at the pay points.
SASSA Spokesperson Kgomoco Diseko said
the system has been adopted in an effort to prevent frauds using the identities
or drawing the grants of people who have died.
Doseko said it requires beneficiaries
to call a toll-free number and follow the prompts to provide voice samples,
which are recorded.
“When beneficiaries collect their
grants at a Sassa payout point, they speak into a microphone and their voices
are checked against the recording. They are paid their grants if these match
Diseko added.
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